Return and Refund Policy

Return and Refund with Fameories Business Services Private Limited.

At Fameories Business Services Private Limited, we prioritize customer satisfaction and strive to provide high-quality digital marketing and web development services. However, we understand that there may be situations where you need to return or seek a refund for services rendered. Please review our policy outlined below:

1. Returns:

a. Scope: Returns are only applicable for certain services as specified in the service agreement or contract.

b. Eligibility: To be eligible for a return, your request must meet the criteria outlined in the service agreement or contract. Typically, returns are considered in cases of unmet service standards, errors in deliverables, or failure to meet agreed-upon project milestones.

c. Procedure: To initiate a return, you must contact our customer support team within 10 days of receiving the service. Please provide detailed information regarding the reasons for your dissatisfaction and any supporting evidence.

d. Assessment: Our team will thoroughly assess your request and investigate the reasons for the return. We may request additional information or clarification to better understand the issues raised.

e. Resolution: If your return request is approved, we will work with you to remedy the situation promptly. This may involve revising deliverables, providing additional services, or issuing a partial or satisfied refund, as deemed appropriate.

2. Refunds:

a. Eligibility: Refunds are only applicable in specific circumstances as outlined in the service agreement or contract. These may include overpayment, cancellation of services within a specified period, or failure to deliver services as agreed.

b. Request Process: To request a refund, you must submit a formal request to our customer support team. Please provide relevant details such as invoice numbers, service description, and reasons for seeking a refund.

c. Evaluation: We will evaluate your refund request based on the terms and conditions outlined in the service agreement or contract. Our team may reach out to you for further clarification or documentation if required.

d. Approval and Processing: If your refund request is approved, we will process the refund within 7 working days using the original method of payment, unless otherwise agreed upon.

3. Exceptions:

a. Non-refundable Services: Certain services may be non-refundable as specified in the service agreement or contract. These may include domain registration fees, third-party software licenses, or expenses incurred on behalf of the client or others as specified during the project Contract.

b. Change Requests: Changes requested after the initial agreement may incur additional fees and may not be eligible for refunds unless explicitly stated otherwise.

4. Contact Information:

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Fameories Business Services Private Limited.
(+91) 8850368882
support@fameories.com

Note:

This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact our customer support team for the latest information.